Refund policy

Refund Policy

15-Day Returns
We offer a 15-day return policy, which means you have 15 days from the day your order is delivered to request a return. Your 15 days start when your parcel arrives, not when you place your order.

60-Day Warranty
If you purchased our 60-Day Warranty at checkout, you're covered for 60 days from the day your order is delivered.

Money-Back Guarantee
Our money-back guarantee applies only within the period you're covered for: 15 days from delivery as standard, or 60 days from delivery with the 60-Day Warranty. Return requests made outside your cover period can't be accepted, except where required by law (see Australian Consumer Law below).

Eligibility
To be eligible for a return, your item must be in the same condition you received it, unused, with all parts included (sunglasses, water tube and squeeze pump), and in its original packaging. You'll also need your order number or proof of purchase.

Starting a Return
To start a return, please reach out to us through our Contact Us page and select "I have an order number". Returns will need to be sent to the following address: 

If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions about returns, you can always reach us through our Contact Us page.

Damages and Issues
Please inspect your order when it arrives and contact us through our Contact Us page straight away if your item is defective, damaged or you received the wrong item, so we can look into it and make it right.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period
Notwithstanding the above, if your order is being shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. As above, your item must be in the same condition you received it, unused, and in its original packaging, with proof of purchase.

Refunds
We'll let you know once we've received and inspected your return, and whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please keep in mind it can take some extra time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please get in touch through our Contact Us page.

Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits these rights.