Shipping policy

Shipping Policy

Order Processing
Orders are processed within [1–3] business days after they're placed. You'll receive an email confirmation as soon as your order is placed, and another with your tracking number once it has been dispatched.

Standard Shipping
Orders are typically delivered within 18–24 days.

Priority Shipping
Want it sooner? Priority orders are moved to the front of the queue and dispatched first. Most arrive within 10 days, with a maximum delivery time of 15 days. Priority Shipping can be added at checkout.

Shipping Costs
[Choose one: "Standard shipping is free on all orders." / "Shipping costs are calculated at checkout."] Priority Shipping is charged as an optional add-on.

Tracking Your Order
Every order is fully tracked. Once your order ships, you'll receive an email with your tracking number. Simply copy and paste it into our Track Your Order page for live updates.

Where We Ship
We currently ship to [Australia only / Australia and selected countries]. For international orders, any customs duties, taxes or import fees charged by your country are the responsibility of the customer.

Delays
Delivery times are estimates and can occasionally be affected by factors outside our control, such as high order volumes, weather, public holidays or courier delays. If your order is running late, we'll help you track it down.

Incorrect Address
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If you notice a mistake, contact us as soon as possible and we'll do our best to update it before your order ships.

Lost or Damaged Parcels
If your tracking shows your parcel as delivered but you haven't received it, or it arrives damaged, please reach out through our Contact Us page with your order number and we'll make it right.

Questions?
For anything shipping related, get in touch through our Contact Us page and select "I have an order number" so we can help you faster.